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Identifying & Communicating the Value of BPM in a Digital World (Slides)

APQC 12.0 Develop and Manage Business Capabilities Business Process Management (BPM) Presentations Process and Performance Management

At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and (4) identifying opportunities for improvement. However, that not so simple statement does no justice to the complexities involved in the softer side of process—making process part of how the organization conducts business and getting employees to embrace process management.

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