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Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study

APQC Change Management Process Process and Performance Management Process Improvement

By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this time Puget Sound Energy had two PMOs (infrastructure and IT). Efforts were fairly decentralized and uncoordinated, challenging Puget Sound Energy’s ability to deliver projects in an efficient and effective manner. Hence it sought to improve the efficiency of its general performance improvement and project management approach.

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