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Human Capital Management Strategy Industry Spotlight–Services Industry

APQC Benchmarks and Metrics HR Policies Human Capital Management Strategic Planning

APQC conducts ongoing survey research on developing and managing HCM strategy to help organizations assess the structure, performance, and practices of their HCM strategy-setting processes against their peers and across industries. The research gathers metric data (cost, productivity, efficiency, cycle time, and supplemental measures) as well as information on practices or drivers. The scope of this survey is APQC PCF 6.1, Develop and manage HR planning, policies, and strategies. The focus of this report is on key practices data for the services industry. 


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