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A People-focused Vision of KM at Cisco Systems

APQC Articles and White Papers Collaboration Platforms and Approaches Content Management Knowledge Management

When we think of KM, we often think of systems. What if we instead looked at people and how human capital is our biggest repository? How do we create an environment of continuous learning by harnessing the collective knowledge of an organization? In 2013, Cisco set out to launch an internally built cloud-based software solution focused on knowledge sharing, collaboration, and formal and social learning aligned with talent development initiatives and personal/team/corporate goals.

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